Policies

Alter Ego Hair Emporium Wigs are constructed with Virgin or Raw Extensions.  Same day construction is provided For an additional fee.

If you do not see a custom wig from the site, please submit your contact information via the website contact page to discuss the look you have in mind.

Ready2Ship wigs are available monthly. These wigs are shipped or picked up as soon as they are purchased.  Please allow 2-4 business days to receive once you have received your tracking information.  

All orders ship USPS. However, no items will be shipped on weekends or holidays.   

Once the deposit or full payment has been paid, your order will begin processing.  Custom Wigs takes between 4-21 business days to construct and ship/pick-up.  Clients have to understand during certain peaks of the year high volume orders occur.  Once the custom wig is complete, you will be notified via text, email, or direct message.  Clients has up to three days from the notification to approve the wig.  After that date,  “HOLDING FEE” will be applied to Alter Ego Hair Emporium.  If client wishes to purchase the wig after notification date, the client has to Pay the holding fee before shipping.  

If you provide your own hair, it has to be of top quality. If it does not meet my standards or I am having difficultly with managing the hair, I will stop the construction immediately, notify you, and will wait until you provide quality hair.  If you do not provide hair to continue, I will suspend the order and no refund will be given.  

It is highly recommended that the client gives AEHE proper head measurements.  This is to ensure that we construct your wig to fit comfortably.  Clients can find head measurement examples via our website.  If measurements are not provided, the wig will be constructed based upon an average head size of 22.5” – 23” circumference.  We are not responsible if your custom wig does not fit when giving your measurement unless it was given during a consultation.  Consultations can be booked via online.   

The Wig Construction service only entails construction and styling.  Additional services such as washing lace/bundles, coloring, cut, updo styles, clips/combs will be an additional cost (please discuss these services with me before paying a deposit/full payment).  The client is allowed one alteration to the wig such as loosening or tightening on the elastic band, adjusting or removing combs, or additional cutting.  For clients who are not in the Jackson, MS metro area, you will be responsible for returning shipping fees if more alterations are needed.   

Pick-up and Drop-offs are only available at the salon or a location I select.  We will make timing arrangements to meet after you have been notified that your custom wig is complete.  

 

No Refunds or Returns On any product, classes or wigs.